privacy

Greenway Privacy Policy 

Introduction

This Privacy Policy outlines Greenway Poole Ltd ("we", "our" or "the Company") practices with respect to information collected from users who access our website at https://recommended-builders.com, http://greenwaypoole.com, http://gwpoole.com and http://property-developments.co.uk ("Site") or otherwise share personal information with us (collectively: "Users"). 

Grounds for data collection 

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What information do we collect?

We collect two types of data and information from Users. 

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information about your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:
  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
  • Registration information: When you register with our Site you will be asked to provide us with certain details such as: full name; email or physical address, and other information. 

How do we receive information about you?

We receive your Personal Information from various sources:
  • When you voluntarily provide us with your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third-party providers, services and public registers (for example, traffic analytics vendors).

What information do we collect?

We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.

We may use the information for the following:
  • Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
  • To communicate with you and to keep you informed about our latest updates and services;
  • To serve you advertisements when you use our Site (see more under "Advertisements"); 
  • To market our websites and products (see more under "Marketing"); 
  • For statistical and analytical purposes, intended to improve the Site.
In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 
  • Hosting and operating our Site;
  • Providing you with our services, including providing a personalized display of our Site;
  • Storing and processing such information on our behalf; 
  • Serving you with advertisements and to assist us in evaluating the success of our advertising campaigns and help us re-target any of our users;
  • Providing you with marketing offers and promotional materials related to our Site and services; 
  • Performing research, technical diagnostics or analytics;
We may also disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

User Rights

You may request to: 
  1. Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information. 
  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
  3. Request rectification of your personal information that is in our control.
  4. Request erasure of your personal information. 
  5. Object to the processing of personal information by us. 
  6. Request to restrict processing of your personal information by us.
  7. Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

Mr. Karol Toronczak
17 Tweedale Road 
Bournemouth
Dorset
BH9 3LL

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.



Greenway Cookies Policy

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third-party cookies' which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, which pages they visit, when they do so, etc. We use the information we obtain from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Third-party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy.. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisements

 We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). 

You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Marketing

We may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you.  

To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at contact@gwpoole.com.



General Imprint/Impressum for Greenway Poole Ltd.

Company Name: Greenway Poole Ltd.

Registered Office Address: 17 Tweedale Road, Bournemouth, Dorset BH9 3LL England, United Kingdom


Contact Information:

Telephone: 01202 022246

Email: contact@gwpoole.com

Website: greenwaypoole.co.uk


Company Registration:

Registered in England and Wales

Company Registration Number: [Your Registration Number Here]

VAT Number: 12107331

Managing Director: Karol Toronczak


Responsible for Content According to § 55 Abs. 2 RStV:

The person ultimately responsible for the content in accordance with § 55 paragraph 2 of the Interstate Broadcasting Agreement (RStV) is Mr. Karol Toronczak.


In the first instance, for any issues related to legal compliance or content concerns, please direct your inquiries to:

  • Kerry Greener - Business Operations Manager
  • Email: kerry@gwpoole.com


Greenway Poole Ltd. considers transparency and accountability paramount. We are committed to ensuring our content adheres to the highest standards of compliance and integrity. Please contact the above contacts if you have any concerns or queries regarding our content.


Legal Disclaimer:

The information provided on this website is for general information purposes only. All information on the site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.


Copyright Notice:

Copyright © 2024 Greenway Poole Ltd. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download extracts to a local hard disk for personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.


External Links Disclaimer:

Our website may contain links to external websites that are not provided or maintained by or in any way affiliated with Greenway Poole Ltd. Please note that Greenway Poole Ltd. does not guarantee any information on these external websites' accuracy, relevance, timeliness, or completeness.



Greenway Cancellation Policy

This cancellation policy applies to all services and products Greenway Poole Ltd offers. It outlines the terms under which clients may cancel their orders or services and its consequences.


Notice Period:
Clients wishing to cancel their service must provide Greenway Poole Ltd. with written notice. The required notice period for cancellation is 14 days prior to the next billing cycle or project milestone.


Cancellation Request:
Cancellation requests must be submitted in writing via email to contact@gwpoole.com or through registered mail to the company's registered address. The request must include the client's name, service details, and the reason for cancellation.


  • Standard Cancellation - For services cancelled within the stipulated notice period, clients will be liable for any work completed up to the point of cancellation. This will be prorated based on the total cost agreed upon at the commencement of the service.

  • Late Cancellation - Cancellations made without adhering to the 14-day notice period will incur a cancellation fee equivalent to 50% of the remaining contract value or the cost of the next billing cycle, whichever is higher.


Refunds:
Eligibility for refunds will be determined based on the progress of the work at the time of cancellation. If applicable, refunds will be processed within 30 days of the cancellation confirmation. Any deposits made for services yet to commence will be refunded in full, minus a 10% administrative fee. (See below for details on the full refund policy.)


Non-refundable Services:
Certain services may be deemed non-refundable due to their bespoke nature or third-party commitments made by Greenway Poole Ltd. Clients will be informed of such conditions at the outset of the agreement.


Amendments and Waivers:
Greenway Poole Ltd. reserves the right to amend this policy at any time. Amendments will be communicated to existing clients via email or through our official website. Waiver of any part of this policy will only be effective if provided in writing and signed by an authorised representative of Greenway Poole Ltd.


Dispute Resolution: In the event of a dispute arising from a cancellation, clients are encouraged to contact Greenway Poole Ltd. directly for a resolution. If an amicable resolution cannot be achieved, disputes will be settled through arbitration by the laws of England and Wales.


Contact Information: 
Please see the contact information below for any inquiries regarding this policy or the cancellation process.


This policy ensures clarity and fairness in the cancellation process, protecting our clients and Greenway Poole Ltd. We appreciate your understanding and compliance.



Greenway Fees and Refunds Policy

Greenway Poole Ltd. (the "Company") prides itself on delivering superior services and products. We uphold the highest standards of excellence and seek to exceed our clients' expectations. Recognising the importance of integrity and client satisfaction in our operations, we have established a refund policy that embodies our commitment to accountability. This policy outlines the specific circumstances under which refunds may be considered:


Refund Eligibility:
Refunds are granted at the Company's discretion, primarily when the Company is demonstrably at fault. Eligible circumstances include:

  • Non-delivery of services or products attributable to the Company's failure to initiate agreed-upon work.
  • Delivery of services or products significantly deviating from the agreed specifications or contract.
  • Provision of defective services or products that remain unresolved within a reasonable period or after multiple attempts for rectification.


First Instance Rectification:
The Company reserves the right to rectify any issues in the first instance. Upon notification of a problem, the Company will endeavour to:

  • Assess the reported issue comprehensively.
  • Propose and implement a suitable solution to rectify the problem to the client's satisfaction.


Refund Process:

  • Notification - Clients seeking a refund must notify the Company in writing within 30 days of identifying the issue, providing detailed reasons and any relevant evidence for the request.
  • Evaluation - The Company will review the request thoroughly to determine its fault. This evaluation may include discussions with the client to clarify or obtain additional details.
  • Resolution - In cases where the Company accepts responsibility, a refund may be issued. The specifics of the refund, including the form and timeline, will be directly communicated to the client. Depending on the situation, options may include a partial or full refund or alternative compensation, such as credits or discounts on future services.


Limitations:

Refunds will not be provided for:

  • Minor discrepancies that do not materially impact the service or product's overall delivery or functionality.
  • Issues arising from incorrect or incomplete information supplied by the client.
  • Situations outside the Company's control, such as natural disasters, regulatory changes, or client-side technical constraints.


Final Decision:

Greenway Poole Ltd. makes all refund decisions at its sole discretion. This policy ensures that all refund requests are assessed fairly and in accordance with our values of fairness and client satisfaction.

Engagement with the Company's services or products signifies the client's agreement to this refund policy. We advocate for open dialogue to resolve disputes amicably and to the satisfaction of all involved parties.



Greenway Client Payment and Material Ownership Policy


Greenway Poole Ltd. (hereinafter referred to as "the Company") establishes the following policy regarding client payments, ownership of materials and supplies, and the terms under which these are governed. This policy is designed to clarify our clients' obligations and the Company's rights to ensure a fair and transparent business relationship.


Payment Terms:

All payment terms, including amounts, deadlines, and payment methods, are explicitly outlined in the quotes and invoices provided to the client at the time of agreement. The client's acceptance of these documents constitutes an agreement to adhere to the specified terms.


The Company expects timely payment for services rendered and materials supplied in accordance with the agreed-upon terms. Failure to meet these payment terms is considered a breach of contract and may invoke specific remedies by the Company as outlined herein.


Ownership of Materials and Supplies:

All materials, supplies, and other goods provided by the Company for the execution of projects remain the sole property of Greenway Poole Ltd. until paid for in full by the client. This provision ensures the retention of ownership rights by the Company oversupplied materials until the client completely fulfils payment obligations.

If non-payment or partial payment does not fulfil the agreed-upon terms, the Company reserves the right to reclaim possession of all supplied materials and supplies. This right is enforceable without prejudice to any other legal remedies the Company may pursue to recover owed amounts.


Recovery of Materials and Supplies:

Should it become necessary to invoke the Company's right to remove materials and supplies due to non-payment, the Company retains the unimpeded right to access the project site or any other location where the materials and supplies are held to retrieve its property.

The Company will endeavour to execute such retrieval in a manner that minimises disruption and respects the premises but emphasises the urgency and necessity of reclaiming its property without full payment.


Consequences of Non-Compliance:

Failure to comply with the specified payment terms not only breaches the contractual agreement between the client and Greenway Poole Ltd. but also activates the Company's right to enforce the policy stated above, including but not limited to the reclamation of materials and supplies and pursuit of legal remedies to recover outstanding payments.


Policy Acceptance:

By engaging with Greenway Poole Ltd. for services and accepting the supplied quotes and invoices, the client acknowledges understanding and agrees to comply with this Client Payment and Material Ownership Policy. It is the client's responsibility to familiarise themselves with these terms, as they are integral to the business relationship with the Company.




Updates or Amendments

We reserve the right to periodically amend or revise the our policies and material changes will be effective immediately upon the display of the revised policies. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at contact@gwpoole.com.

Or write to us at:
Greenway Poole Ltd 
17 Tweedale Road 
Bournemouth
Dorset
BH9 3LL

Last Modified 07/03/24
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