Greenway Privacy Policy
Introduction
Grounds for data collection
What information do we collect?
- Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
- Registration information: When you register with our Site you will be asked to provide us with certain details such as: full name; email or physical address, and other information.
How do we receive information about you?
- When you voluntarily provide us with your personal details in order to register on our Site;
- When you use or access our Site in connection with your use of our services;
- From third-party providers, services and public registers (for example, traffic analytics vendors).
What information do we collect?
- Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
- To communicate with you and to keep you informed about our latest updates and services;
- To serve you advertisements when you use our Site (see more under "Advertisements");
- To market our websites and products (see more under "Marketing");
- For statistical and analytical purposes, intended to improve the Site.
- Hosting and operating our Site;
- Providing you with our services, including providing a personalized display of our Site;
- Storing and processing such information on our behalf;
- Serving you with advertisements and to assist us in evaluating the success of our advertising campaigns and help us re-target any of our users;
- Providing you with marketing offers and promotional materials related to our Site and services;
- Performing research, technical diagnostics or analytics;
User Rights
- Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information.
- Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
- Request rectification of your personal information that is in our control.
- Request erasure of your personal information.
- Object to the processing of personal information by us.
- Request to restrict processing of your personal information by us.
- Lodge a complaint with a supervisory authority.
17 Tweedale Road
Retention
Greenway Cookies Policy
Cookies
Third-party collection of information
How do we safeguard your information?
Transfer of data outside the EEA
Advertisements
Marketing
Corporate transaction
Minors
General Imprint/Impressum for Greenway Poole Ltd.
Company Name: Greenway Poole Ltd.
Registered Office Address: 17 Tweedale Road, Bournemouth, Dorset BH9 3LL England, United Kingdom
Contact Information:
Telephone: 01202 022246
Email: contact@gwpoole.com
Website: greenwaypoole.co.uk
Company Registration:
Registered in England and Wales
Company Registration Number: [Your Registration Number Here]
VAT Number: 12107331
Managing Director: Karol Toronczak
Responsible for Content According to § 55 Abs. 2 RStV:
The person ultimately responsible for the content in accordance with § 55 paragraph 2 of the Interstate Broadcasting Agreement (RStV) is Mr. Karol Toronczak.
In the first instance, for any issues related to legal compliance or content concerns, please direct your inquiries to:
- Kerry Greener - Business Operations Manager
- Email: kerry@gwpoole.com
Greenway Poole Ltd. considers transparency and accountability paramount. We are committed to ensuring our content adheres to the highest standards of compliance and integrity. Please contact the above contacts if you have any concerns or queries regarding our content.
Legal Disclaimer:
The information provided on this website is for general information purposes only. All information on the site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.
Copyright Notice:
Copyright © 2024 Greenway Poole Ltd. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download extracts to a local hard disk for personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
External Links Disclaimer:
Our website may contain links to external websites that are not provided or maintained by or in any way affiliated with Greenway Poole Ltd. Please note that Greenway Poole Ltd. does not guarantee any information on these external websites' accuracy, relevance, timeliness, or completeness.
Greenway Cancellation Policy
This cancellation policy applies to all services and products Greenway Poole Ltd offers. It outlines the terms under which clients may cancel their orders or services and its consequences.
Notice Period:
Clients wishing to cancel their service must provide Greenway Poole Ltd. with written notice. The required notice period for cancellation is 14 days prior to the next billing cycle or project milestone.
Cancellation Request:
Cancellation requests must be submitted in writing via email to contact@gwpoole.com or through registered mail to the company's registered address. The request must include the client's name, service details, and the reason for cancellation.
- Standard Cancellation - For services cancelled within the stipulated notice period, clients will be liable for any work completed up to the point of cancellation. This will be prorated based on the total cost agreed upon at the commencement of the service.
- Late Cancellation - Cancellations made without adhering to the 14-day notice period will incur a cancellation fee equivalent to 50% of the remaining contract value or the cost of the next billing cycle, whichever is higher.
Refunds:
Eligibility for refunds will be determined based on the progress of the work at the time of cancellation. If applicable, refunds will be processed within 30 days of the cancellation confirmation. Any deposits made for services yet to commence will be refunded in full, minus a 10% administrative fee. (See below for details on the full refund policy.)
Non-refundable Services:
Certain services may be deemed non-refundable due to their bespoke nature or third-party commitments made by Greenway Poole Ltd. Clients will be informed of such conditions at the outset of the agreement.
Amendments and Waivers:
Greenway Poole Ltd. reserves the right to amend this policy at any time. Amendments will be communicated to existing clients via email or through our official website. Waiver of any part of this policy will only be effective if provided in writing and signed by an authorised representative of Greenway Poole Ltd.
Dispute Resolution: In the event of a dispute arising from a cancellation, clients are encouraged to contact Greenway Poole Ltd. directly for a resolution. If an amicable resolution cannot be achieved, disputes will be settled through arbitration by the laws of England and Wales.
Contact Information:
Please see the contact information below for any inquiries regarding this policy or the cancellation process.
This policy ensures clarity and fairness in the cancellation process, protecting our clients and Greenway Poole Ltd. We appreciate your understanding and compliance.
Greenway Fees and Refunds Policy
Greenway Poole Ltd. (the "Company") prides itself on delivering superior services and products. We uphold the highest standards of excellence and seek to exceed our clients' expectations. Recognising the importance of integrity and client satisfaction in our operations, we have established a refund policy that embodies our commitment to accountability. This policy outlines the specific circumstances under which refunds may be considered:
Refund Eligibility:
Refunds are granted at the Company's discretion, primarily when the Company is demonstrably at fault. Eligible circumstances include:
- Non-delivery of services or products attributable to the Company's failure to initiate agreed-upon work.
- Delivery of services or products significantly deviating from the agreed specifications or contract.
- Provision of defective services or products that remain unresolved within a reasonable period or after multiple attempts for rectification.
First Instance Rectification:
The Company reserves the right to rectify any issues in the first instance. Upon notification of a problem, the Company will endeavour to:
- Assess the reported issue comprehensively.
- Propose and implement a suitable solution to rectify the problem to the client's satisfaction.
Refund Process:
- Notification - Clients seeking a refund must notify the Company in writing within 30 days of identifying the issue, providing detailed reasons and any relevant evidence for the request.
- Evaluation - The Company will review the request thoroughly to determine its fault. This evaluation may include discussions with the client to clarify or obtain additional details.
- Resolution - In cases where the Company accepts responsibility, a refund may be issued. The specifics of the refund, including the form and timeline, will be directly communicated to the client. Depending on the situation, options may include a partial or full refund or alternative compensation, such as credits or discounts on future services.
Limitations:
Refunds will not be provided for:
- Minor discrepancies that do not materially impact the service or product's overall delivery or functionality.
- Issues arising from incorrect or incomplete information supplied by the client.
- Situations outside the Company's control, such as natural disasters, regulatory changes, or client-side technical constraints.
Final Decision:
Greenway Poole Ltd. makes all refund decisions at its sole discretion. This policy ensures that all refund requests are assessed fairly and in accordance with our values of fairness and client satisfaction.
Engagement with the Company's services or products signifies the client's agreement to this refund policy. We advocate for open dialogue to resolve disputes amicably and to the satisfaction of all involved parties.
Greenway Client Payment and Material Ownership Policy
Greenway Poole Ltd. (hereinafter referred to as "the Company") establishes the following policy regarding client payments, ownership of materials and supplies, and the terms under which these are governed. This policy is designed to clarify our clients' obligations and the Company's rights to ensure a fair and transparent business relationship.
Payment Terms:
All payment terms, including amounts, deadlines, and payment methods, are explicitly outlined in the quotes and invoices provided to the client at the time of agreement. The client's acceptance of these documents constitutes an agreement to adhere to the specified terms.
The Company expects timely payment for services rendered and materials supplied in accordance with the agreed-upon terms. Failure to meet these payment terms is considered a breach of contract and may invoke specific remedies by the Company as outlined herein.
Ownership of Materials and Supplies:
All materials, supplies, and other goods provided by the Company for the execution of projects remain the sole property of Greenway Poole Ltd. until paid for in full by the client. This provision ensures the retention of ownership rights by the Company oversupplied materials until the client completely fulfils payment obligations.
If non-payment or partial payment does not fulfil the agreed-upon terms, the Company reserves the right to reclaim possession of all supplied materials and supplies. This right is enforceable without prejudice to any other legal remedies the Company may pursue to recover owed amounts.
Recovery of Materials and Supplies:
Should it become necessary to invoke the Company's right to remove materials and supplies due to non-payment, the Company retains the unimpeded right to access the project site or any other location where the materials and supplies are held to retrieve its property.
The Company will endeavour to execute such retrieval in a manner that minimises disruption and respects the premises but emphasises the urgency and necessity of reclaiming its property without full payment.
Consequences of Non-Compliance:
Failure to comply with the specified payment terms not only breaches the contractual agreement between the client and Greenway Poole Ltd. but also activates the Company's right to enforce the policy stated above, including but not limited to the reclamation of materials and supplies and pursuit of legal remedies to recover outstanding payments.
Policy Acceptance:
By engaging with Greenway Poole Ltd. for services and accepting the supplied quotes and invoices, the client acknowledges understanding and agrees to comply with this Client Payment and Material Ownership Policy. It is the client's responsibility to familiarise themselves with these terms, as they are integral to the business relationship with the Company.
Updates or Amendments
How to contact us
Greenway Poole Ltd